One of the Ukrainian Government’s top priorities is to achieve transparent and efficient recovery in Ukraine, which relies heavily on digitalization.

On May 10, 2023, the Government of Ukraine presented the eRecovery program, one of the stages of the transparent reconstruction plan. eRecovery is a new service on the Diia app that allows citizens who have had their property damaged due to hostilities after February 24, 2022 to apply for compensation. For individuals whose homes are completely destroyed and cannot be rebuilt, the Government is currently developing an alternative compensation program.

Since March 2022, over 370,000 information messages relating to damaged and destroyed property have been received through the Diia app, more than 315,000 of which relate to damaged housing. Going forward, Ukrainian citizens whose housing was damaged by hostilities will be able to use the Diia app to apply for financial assistance to repair their apartments, houses, or rooms in dormitories. Priority will be given to families of defenders and vulnerable members of the population.

After submitting an application, local authorities will send a commission to inspect the damaged property, determine the amount of compensation, and record the assessed destruction in the Register for the Damaged and Destroyed Property, as well as other pertinent information about the case, such as informational messages on damaged property and compensation applications. The funds received will be used to purchase construction materials or repair services from contractors.

The adoption of such an approach ensures that the recovery and compensation process is both transparent and efficient. More information about eRecovery service can be found at https://erecovery.diia.gov.ua/.

With support from USAID / UK aid-funded Transparency and Accountability in Public Administration and Services Activity / TAPAS, the Ministry for Communities, Territories, and Infrastructure Development and the Ministry of Digital Transformation developed the eRecovery service and the Register for the Damaged and Destroyed Property.